Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between T6 CONSULTING LLC(“we”, “us”) and the customer accepting them (“you”). By creating an account, clicking to accept, or using the PrismTranslate hosted service (the “Service”), you agree to these Terms and to the Privacy Policy.

The Service is offered for business and organizational use. You must be at least 18 years old, and if you accept on behalf of an organization you represent that you have authority to bind it — in which case “you” means that organization.

PrismTranslate provides real-time, AI-generated speech translation for live events: an organizer broadcasts audio, and attendees listen to machine-translated audio and captions in their chosen languages. Depending on your plan, the Service also stores per-language transcripts, generates AI summaries, and supports custom glossaries.

Translations, captions, transcripts, and summaries are generated by automated AI systems and may contain errors, omissions, or mistranslations. They are provided for convenience. The speaker’s original audio is the authoritative record. Do not rely on the Service where a mistranslation could cause harm — including medical, legal, financial, emergency, or safety-critical communication — without independent verification.

You are responsible for your account credentials and for all activity under your account and organization, including sessions created by members you invite. Provide accurate registration information and keep it current. Notify us promptly of any unauthorized use.

Audio you broadcast is transmitted to our AI translation providers and, on plans with transcripts, converted to stored text. Your microphone may capture people other than you — co-presenters, audience questions, or bystanders.

You are solely responsible for providing any legally required notice to, and obtaining any legally required consent from, every person whose voice or audio is captured, translated, or transcribed through your sessions, in compliance with the recording, wiretap, and data-protection laws of every applicable jurisdiction (including all-party-consent jurisdictions). You will not broadcast audio of any person who has objected or where you lack a lawful basis to do so.

You will not use the Service to:

• broadcast content that is unlawful, infringing, or that you lack rights to transmit;
• circumvent usage metering, quotas, session isolation, or security controls;
• probe, disrupt, or overload the Service or its providers;
• resell or white-label the Service without our written agreement; or
• process the personal data of others in violation of applicable law.

We may suspend sessions or accounts that we reasonably believe violate this section.

The free trial includes a fixed allowance of translated language-minutes and stops working when the allowance is spent — no payment method is required and nothing is charged. The pay-as-you-go plan is metered: usage is measured in language-minutes (one language actively translated for one minute) at the rate shown on the pricing page at the time of use, and charged monthly in arrears to your card on file through Square. Metering runs per active language while a session is live, regardless of listener count.

Prices may change with at least 30 days’ notice; changes apply to usage after the notice period. Fees are exclusive of taxes, which you are responsible for. Amounts for minutes actually consumed are non-refundable except where required by law. You can cancel metered billing at any time from the billing page; accrued usage remains payable and is charged when you cancel. If your payment fails and remains unpaid, we may downgrade your organization to the trial plan.

You retain all rights to the audio you broadcast and to the transcripts, summaries, and glossaries derived from it (“Customer Content”). You grant us a limited, non-exclusive license to process Customer Content solely to provide and support the Service, including transmission to the subprocessors listed in the Privacy Policy. We do not use Customer Content to train AI models and we use commercially reasonable efforts to configure our AI providers so they do not either.

Our Privacy Policy describes what we collect, how long we keep it, and your rights. Transcripts are retained per your plan’s retention window and deleted automatically afterward. You can delete your account (and organizations only you belong to, including their transcripts) from the dashboard.

The Service, including its software, design, and documentation, is owned by T6 CONSULTING LLC and protected by intellectual-property laws. No rights are granted except as expressly stated. If you send us feedback, we may use it without obligation.

The Service depends on third-party providers (including DeepL for translation, LiveKit for audio delivery, Square for billing, and Google for optional sign-in and summaries). Their availability and performance are outside our control, and live translation may be interrupted by their outages.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF TRANSLATION, AND UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT TRANSLATIONS, CAPTIONS, TRANSCRIPTS, OR SUMMARIES WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR US $100 IF YOU HAVE PAID NOTHING). THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

You will defend and indemnify T6 CONSULTING LLC against third-party claims arising from your Customer Content, your breach of Section 4 (recording consent) or Section 5 (acceptable use), or your violation of applicable law.

You may stop using the Service and delete your account at any time. We may suspend or terminate the Service for material breach of these Terms, and will use reasonable efforts to notify you first unless the breach threatens the Service or others. Upon termination, sections that by their nature survive (including 7, 9, and 11–13) will survive. Stored Customer Content is deleted per the retention rules in the Privacy Policy.

We may update these Terms. For material changes we will give notice (for example by email or an in-product notice) at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of Florida, excluding its conflict-of-laws rules, and the state and federal courts located in Florida have exclusive jurisdiction over any dispute arising out of these Terms or the Service.

T6 CONSULTING LLC · legal notices: legal@prismtranslate.com · general enquiries and support: support@prismtranslate.com